Student HELP Loan Enquiry Form

The information collected on this form is to assist the Department of Education and Training (the department) in responding to your enquiry.

By completing this enquiry form, you are acknowledging that you are providing your consent to the department to:

  • collect and use your personal information for the purposes of responding to your enquiry,
  • disclose your information to your education/training provider for the purposes of clarifying the nature and status of your enrolment, and
  • disclose your information to other relevant Commonwealth agencies like the Tertiary Education Quality Standards Agency (TEQSA), the Australian Skills Quality Authority (ASQA), the Australian Competition and Consumer Commission (ACCC) and the Department of Human Services (DHS) to assist them with fulfilling their regulatory/enforcement functions.


Please Note:

  • Specific queries regarding your enrolment or whether your Request for Commonwealth assistance form has been processed must be directed to your education/training provider.

  • All debt repayment queries - including how much you still owe - must be directed to the Australian Taxation Office.


All fields marked * are mandatory fields and must be completed before you will be able to submit your enquiry. You are not required to provide a contact phone number, however, doing so will allow the department to call to discuss your enquiry (if necessary).

Information about how the department manages your personal information, how you may access and correct personal information, and how to make a complaint, is available in the department’s privacy policy, which can be found at: Department's Website Privacy Statement. Alternatively, you may contact the department at:

Personal Details

Enquiry Details

Enquiry Submission

Once you've checked that the above information is correct, click the 'Submit' button below to complete your enquiry.