What is a Commonwealth Assistance Notice (CAN)?

What is a CAN?

After the census date, your provider will send you a CAN. The CAN includes important information about your enrolment, any HELP debt you have incurred or student contribution amounts you have paid, and any loan fee you may have incurred.

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What information is on my CAN?

If you are a Commonwealth supported student, your CAN will include information on:

  • the units of study for which you have received Commonwealth assistance;
  • the student contribution amounts you have been charged for the units you are enrolled in;
  • any up-front payments you have made;
  • any HECS-HELP assistance you have used for that semester study period, if you are using HECS-HELP to pay your student contributions; and
  • an OS-HELP loan if you have accessed one for that study period.

If you have applied for FEE-HELP or VET FEE-HELP, your CAN will include information on:

  • the tuition fees for your units of study;
  • the units for which you have received FEE-HELP or VET FEE-HELP;
  • any up-front payments you have made;
  • any FEE-HELP loan fee incurred for undergraduate units of study; and
  • any VET FEE-HELP loan fee incurred.

Your CAN will also includes information on OS-HELP, if you have accessed an OS-HELP loan.

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What if my CAN is incorrect?

If you notice any errors on your CAN, you have 14 days from the date of the CAN to submit a written request for correction. Some providers allow longer than 14 days, but you will need to check this with your provider directly. You will need to specify:

  • which details you believe are incorrect; and
  • why you believe they are incorrect.
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