What VET students can expect from RTOs

NOTE: Subject to the passage of legislation, VET Student Loans will commence on 1 January 2017, replacing the current VET FEE-HELP scheme, which will cease on 31 December 2016.

For more information about VET Student Loans, go here.

As a result of the National Vocational Education and Training Regulator Act 2011 and the national standards, Australia’s vocational education and training (VET) system has strong quality assurance arrangements in place to support quality education and training outcomes for students and employers.

Training providers must meet national standards to be registered to deliver and issue nationally recognised and accredited Australian Qualifications Framework (AQF) qualifications in the VET sector.

The national standards require that training providers must:

  • ensure that marketing or advertising of their services is ethical, accurate and consistent with the range of training programs that they’re approved to provide;
  • inform potential students about the training, assessment and support services that will be provided, and students’ rights and obligations;
  • formalise service arrangements with students upon enrolment;
  • deliver training, assessment and support services that meet students’ needs, in accordance with students’ arrangements; and
  • provide students with timely access to current and accurate records of their participation and progress.

The national standards also require training providers to have in place appropriate mechanisms and services for students to have their complaints and appeals addressed efficiently and effectively.

Students enrolled with an approved VET FEE-HELP provider receive additional protection under the Higher Education Support Act 2003 (HESA). HESA includes a number of protection measures for students, from pre-enrolment with an approved provider through to the student actually undertaking their study, including tuition assurance. In the event of the provider ceasing to offer a unit of study, the student can choose between studying with an alternate provider or having their fees refunded.

Do you have a student complaint? Go here for information about how to make a complaint.

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