Higher education providers have student advocacy services available to their students. These services are independent of the provider’s staff and are useful to help students understand academic and administrative processes.
What can student advocacy services assist with?
Student advocacy services provide advice or assistance in a range of areas including:
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academic concerns
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administrative issues
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complaints resolution
Your provider’s student advocacy service will work with you to assess your situation and help you develop an appropriate course of action.
They can assist you:
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to understand the policies or processes of your provider
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if you are unsure how to raise issues with the relevant area
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if you need help putting your case forward
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if you need them to look over your complaint or appeal
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Student advocacy services can offer a support person or advocate who can attend meetings with you.
More information
The contact details for your provider’s student advocacy services will be available on their website or through the student portal.