All students who are enrolled in a Commonwealth supported place (CSP) or receiving a Higher Education Loan Program (HELP) loan must receive a Commonwealth Assistance Notice (CAN).
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What is a CAN?
The CAN lists the units of study you are enrolled in for that study period and the Commonwealth assistance you received.
The Commonwealth assistance may be a CSP or a HELP loan.
Who provides my CAN?
Your higher education provider will issue you with your CAN.
When is my CAN sent to me?
Your CAN must be provided to you no later than 28 days after the census date.
A census date is the last day you can make an upfront payment, apply for a HELP loan, accept an offer in a CSP or formally withdraw.
Where the CAN applies only to SA-HELP or OS-HELP, it must be issued no later than 28 days after the debt is incurred.
What do I need to do when I receive my CAN?
You should check that the amount listed on your CAN matches the amount that has been added to your HELP debt.
Make sure you keep a copy of your CANs as a record of the total amount of Commonwealth assistance you have accessed for each study period.
What should I do if I identify an error?
If you believe the information on the CAN is incorrect, you may ask the provider, in writing, to correct the CAN. This request needs to be within 14 days of the CAN being given to you.