If you haven’t found the information you were looking for or you have questions, you can submit an online contact form. Before you do, make sure we are the right people to ask.
When to contact your higher education provider
Your provider is your primary contact if you:
-
Are thinking about study
-
Want to know if you are eligible for a Commonwealth supported place (CSP)
-
Want to know if you are eligible for a Higher Education Program Loan (HELP) loan
-
Have identified incorrect loan charges on your HELP loan history
-
Want to make a complaint
When to contact the Australian Taxation Office (ATO)
The ATO is responsible for HELP debts. Contact the ATO if you have questions about:
-
How much you owe on your HELP debt
-
Indexation on your HELP debt account
-
Accessing ATO online services
-
Pay as you go (PAYG) withheld amounts
-
Compulsory repayments
-
Voluntary repayments
You can call the ATO on 13 28 61 or visit the ATO website.
When to contact Services Australia
You should contact Services Australia when you have questions about:
-
Youth Allowance
-
Austudy
-
Abstudy
-
Tertiary Access Payment
-
Pensioner Education Supplement
-
Student Start-up Loan
You can contact Services Australia on 13 24 90 or find information about student payments on the Services Australia website.
Are you a Vocational Education Training (VET) student?
If your question relates to VET, please refer to the Your Career website.
Students with a VET Student Loan or VET FEE-HELP can enquire about their loan through the Department of Employment and Workplace Relation’s Student Enquiries form.
Online contact form
Acknowledging the collection and use of your personal information
The information collected helps the Department of Education respond to your enquiry. You are providing your consent to the department to:
- collect and use your personal information for the purposes of responding to your enquiry
- disclose your information to your education/training provider for the purposes of clarifying the nature and status of your enrolment, and
- disclose your information to other relevant Commonwealth agencies to assist them with fulfilling their regulatory/enforcement functions. Relevant agencies include:
Information about how the department manages your personal information, how you may access and correct personal information, and how to make a complaint is available in the department’s Privacy Policy.
Instructions
The following information is required:
-
Please complete the relevant fields in the form below and click submit.
-
Please provide as much information as you can in the ‘details of your enquiry’ question. This will ensure we appropriately answer your enquiry and don’t need to request further information from you.
-
To protect your privacy, please DO NOT include your tax file number in the form under any circumstances.
The Department of Education will be closed from 12:30pm on 24 December 2024 and will re-open from 2 January 2025. Please be aware that enquiries will not be responded to during this time.