The NSO is an independent and impartial body that is now able to receive escalated complaints from students about the actions of their higher education provider. 

The NSO accepts complaints from prospective, current or past students studying at any TEQSA registered higher education provider. This includes undergraduate and postgraduate students and there is no time limit on historical complaints. 

For more information about the range of issues that the NSO can consider visit nso.gov.au or call 1300 395 775.

Students, both international and domestic, studying a VET course with a public provider should continue to raise their complaint with their local State or Territory Ombudsman. 

International students studying a VET course with a private education provider should continue to contact the Commonwealth Ombudsman.