What should you expect from your higher education provider? What is expected of you as a student?

There are a number of options available to students with unique needs for extra support during your study.

Higher education providers have student advocacy services available to their students. These services are independent of the provider’s staff and are useful to help students understand academic and administrative processes.

The Department of Education is aware that some higher education providers are late in reporting HELP loans.

Each of the 5 Higher Education Loan Program (HELP) loans have eligibility criteria a student must meet in order to receive the loan.

As an Australian citizen you may be eligible to access 1 or more of the 5 Higher Education Loan Program (HELP) loans available.

There are two important dates you need to know when accessing a Commonwealth supported place (CSP) and/or Higher Education Loan Program (HELP) loan – the census date and the administrative date.

The application form to study in a Commonwealth supported place (CSP) or to apply for 1 of the 5 Higher Education Loan Program (HELP) loans is provided by your university or higher education provider. 

To apply for a Commonwealth supported place (CSP) and/or Higher Education Loan Program (HELP) loan, you must submit an electronic Commonwealth Assistance Form (eCAF) on or before the census date.

Your higher education provider is responsible for issuing and assessing your electronic Commonwealth Assistance Form (eCAF) against the eligibility criteria.